Return Policy

Return Policy

Returns & Refunds

We hope you’ll be delighted with your order from The Wine Shop Leek. If something isn’t right, please get in touch and we’ll do our best to sort it out quickly.

Changed your mind?

If you purchase from us online, you can cancel your order and request a return within 14 days of receiving your goods.

Please contact us within this 14-day period to let us know that you wish to return your order. Once you have notified us, you then have a further 14 days to return the goods.

Items must be returned unopened, unused and, where possible, in their original packaging.

Unless the goods are faulty, damaged or incorrect, you are responsible for the cost of returning them to us. We recommend using a tracked or insured delivery service, as bottles and other fragile items need to reach us safely.

Refunds

Once we receive your return, we will process your refund as soon as possible and within 14 days.

For orders cancelled under your statutory right to cancel, we will refund the price paid for the returned goods and the cost of our standard delivery option. If you chose a more expensive delivery service, the additional delivery cost is not refundable.

Refunds will normally be made to the original payment method.

Damaged, faulty or incorrect items

We take great care when packing orders, but occasionally things can go wrong in transit.

If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible. If an item has been damaged in transit, it is helpful if you can include photographs of the item and packaging.

We will arrange an appropriate replacement or refund and will cover reasonable return costs where we ask you to return an incorrect, faulty or damaged item.

Returning an order

Before returning anything, please contact us so that we can provide the appropriate return instructions.

Please include your name and order number when contacting us so that we can find your order quickly.

Returns should be securely packaged to minimise the risk of damage in transit.

In-store purchases

The statutory right to cancel described above applies to purchases made online or at a distance. It does not apply simply because you change your mind about an item purchased in our shop.

This does not affect your legal rights if an item is faulty or not as described.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law.